Holiday Inn Express Warsaw - The Hub

It’s a nice Motel . I would not call it 3 star hotel ! There is no room service ,neither mini bars in the rooms . Available locked up Vending machine in the lobby . There is Only 1 restaurant to be shared with guests from 3 other hotels in the same building. Tall skyscrapers building but only up to 9th for the HOLIDAY IN guest's Very basic breakfast / buffet on the 3 floor . Rooms with warm color palette are cute and basic . Only Few tv channels available with no acsess to a movie platforms ( including your personal-like Netflix besides you tube . Strange smell on the corridors and inside the room . Both windows don’t open ! Front desk staff clearly not well trained . There was 0 enthusiasm no welcome smile upon arrival . Staff gived impression feeling bothered when asked for basic assistance. Lovely warm tea amenity in the lobby but no caps on 4 different occasions. There was only 1 fantastic employee IVAN at the front desk (late night shift ) who clearly stand out and was extremely helpful ,apologetic , handled situations with exquisite professionalism and kind smile ! It was obvious that he understood the level of the costumer service that is fundamental in the hospitality ! ! THANKS to IVAN i decided to extend my stay ,to give another night try .

We had a wonderful 5 nights stay at Holiday Inn Express Warsaw – the HUB. Staff very attentive and helpful, room cleaned every day (room located at 9th floor), good selection for breakfast. Not in the city centre but definitively a good choice – the hotel is located in a new business area which is developing – different bars, restaurants, grocery stores around the area, metro/tram station literally 5 steps from the hotel. Nice touches like free coffee/popcorn in the bar lobby; it was my husband birthday during our trip and they made him a surprise by delivering a cake in our room. We also tried the Signature restaurant/the The Roof bar located at 21st floor – couldn’t fault them. Overall a very pleasant stay, definitively our first stay in Warsaw.